Job Summary:

The Human Resources Coordinator is responsible for various HR functions including; facilitating information sessions; assisting with and overseeing recruitment, selection and onboarding activities; assisting the employee relations coordinator with advising and coaching managers on employee relations, occupational health and safety, performance management and attendance management matters; facilitating effective talent management; managing compensation year-end programs; working as a backup to the payroll and benefits positions, and assisting the manager with HR planning.

 Responsibilities:

• Coordinate recruitment and selection activities by meeting with hiring managers to determine staffing requirements, posting internal and external job advertisements, preparing interviewing materials, checking candidate references, evaluating credentials, ensuring candidates are legally eligible to work in Canada, and respond to general inquiries.
• Source candidates through various channels including applicant tracking databases, networking, job boards, newspaper advertisements, employment agencies, referrals, direct sourcing, etc.
• Conduct telephone prescreens, set up meetings with and interview candidates for vacancies, employing behavioural and other interviewing techniques.
• Prepare and present offer packages to successful candidates and advise hiring managers on the status of employment offers.
• Participate in career fairs to promote E-Care Contact Centers as an employer of choice.
• Track and report on recruitment and selection metrics including time-to-fill, retention rates of new hires, cost per hire, etc.
• Coordinate the administration of the Employee Onboarding Program by working with hiring managers, and Training and Development to schedule dates and times for sessions, book boardrooms rooms, obtain necessary equipment, order refreshments, etc
• Plan and assist in conducting new hire orientation sessions; provide an overview of company and total rewards programs (such as the Employee Recognition Program, Employee Referral Program, and Employee Assistance Program, etc.).
• Administer employee surveys and report on their results.
• Participate in and lead HR initiatives and other special projects. Develop and introduce guidelines, policies, practices and programs that are in compliance with employment legislation, existing corporate human resources strategies and HR policies, and best practices in human resources management.
• Administer compensation programs and assist with compensation year-end activities including annual base pay reviews, incentive pay, competency reviews and promotions
• Act as primary back-up to the payroll function for biweekly payrolls
• Assist the Employee Relations Coordinator on matters pertaining to effective leadership, employee engagement and retention, employee relations, attendance management, disability management, performance management and employee discipline, occupational health, safety and wellness, termination, harassment concerns and effective conflict resolution.
• Stay current in relation to employment law and best practices in human resources management.
• Other duties, as assigned

 Knowledge and Skills:

• General knowledge of employment law as it pertains to recruitment and selection, particularly with regard to human rights, FIPPA and employment standards legislation.
• Excellent computer skills with advanced knowledge of MS Word, Excel, PowerPoint and Access.
• Strong organizational skills with the ability to multitask and work towards tight and often conflicting deadlines.
• Ability to maintain confidentiality and deal with sensitive information.
• Strong interpersonal skills and the ability to work with employees and other stakeholders at all levels.
• Effective presentation and facilitation skills.
• Ability to effectively influence and persuade stakeholders and obtain buy-in where necessary.
• Ability to handle direction and guidance from multiple sources.
• Ability to work independently with minimal supervision as well as in a team environment.

Education and Experience:

• Completion of certificate in human resources management and/or working towards the Certified Human Resources Professional (CHRP) designation is preferred.
• One to three years of progressive experience in Human Resources.

 If you believe you have the relevant experience, enthusiasm and great attitude that we're looking for - please submit your cover letter and resume by email: Careers@ecarecenters.com
 or by fax: (604) 587-6290.

Please be sure to include job title in your cover letter and/or in the subject line of your application, along with where you found out about this opportunity.  This will help to expedite the hiring process.

E-Care Contact Centers is an equal opportunity employer committed to a diverse workforce.  While we thank all that apply, only those selected for an interview will be contacted.